EliteBet's Privacy Policy – Your data is safe

EliteBet (elitebet.onl) takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information.

This policy applies to our website, mobile app, and all related services. By using our platform, you agree to this Privacy Policy.

For users in Bangladesh, we take extra care to ensure your personal information is never compromised. Our privacy team works around the clock to keep your data secure.

To provide our services on elitebet, we collect the following types of information:

We only collect information that is strictly necessary. Collecting excessive or unnecessary data goes against our policy.

Elitebet uses the information it collects solely for the following purposes:

• Account Management: To create and manage your account and ensure its security.
• Transaction Processing: To process deposits, withdrawals, and bonus distributions.
• Customer Support: To handle your complaints, questions, and support requests.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with regulatory requirements and adhere to AML policies.
• Service Improvement: To analyze usage patterns and deliver a better experience on the platform.
• Promotional Communications: To keep you informed about offers and bonuses, with your consent.
• Responsible Gaming: To detect unusual betting patterns and offer appropriate support.

The foundation of EliteBet's privacy policy is the protection of your data. However, in certain limited circumstances, sharing information becomes necessary:

• Payment Providers: Only the information required to process transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket.
• KYC / Identity Verification Services: Certain information may be shared with authorized verification agencies for identity verification purposes.
• Legal Obligations: Information may be disclosed in response to a court order or a valid request from a regulatory authority.
• Fraud Prevention: Limited information may be shared with authorized industry bodies to help prevent organized fraud.

Beyond the exceptions noted above, elitebet does not share your information with any third party. All partners are contractually bound to uphold our privacy standards.

Elitebet uses multiple layers of security to protect your information:

• SSL/TLS Encryption: All data transmissions on the website and app are encrypted.
• AES-256 Data Encryption: Sensitive data stored on our servers is secured with industry-standard encryption.
• Two-Factor Authentication (2FA): An extra layer of security to protect access to your account.
• Regular Security Audits: Independent third-party experts regularly audit our systems.
• Restricted Staff Access: Only authorised staff have access to specific data.
• Firewall & DDoS Protection: Our servers are protected against unauthorized access and attacks.

That said, no internet connection is 100% secure. While we take every measure to protect your data, keeping your password safe is equally important.

Elitebet uses cookies and similar technologies on its website and app. Types of cookies used:

• Essential Cookies: Login sessions and security tokens are essential for the service to function and cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings. Activated with your consent.
• Analytical Cookies: To understand site usage patterns — anonymised data. Activated with your consent.
• Marketing Cookies: To show you relevant offers. Entirely optional and can be turned off at any time.

As an elitebet user, you have the following rights:

• Right to access your data: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information we hold about you.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: In certain circumstances, you can request a temporary pause on the processing of your data.
• Data Portability: You can request a copy of your data in a specific format.
• Right to Opt-Out: You can opt out of marketing communications at any time.

To exercise these rights, support@elitebet.onl— email us or reach out via live chat. We typically respond within 30 days.

We retain your information only for as long as necessary:

• Account Information: For as long as your account is active, and for up to 5 years after it is closed.
• Transaction Records: Generally up to 7 years, as required by legal obligations.
• KYC Documents: 5 to 7 years, in accordance with regulatory guidelines.
• Support Contact: Up to 2 years after the issue is resolved.
• Log Files & Security Data: Typically 1 to 2 years.

Once the retention period expires, your data is securely deleted or anonymised so you can no longer be identified.

EliteBet's services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.

• If a minor has accidentally created an account, all associated data will be deleted upon a guardian's request.
• Any account found to belong to a minor will be closed immediately.
• Parents and guardians are encouraged to monitor whether their children are accessing elitebet.

EliteBet may update this Privacy Policy from time to time. When changes are made:

• The last updated date on this page will reflect any changes.
• For significant changes, a notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.

Continued use of the service after any changes will be considered your acceptance of the updated policy. If you do not agree to the new policy, you may request that your account be closed.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@elitebet.onl
• Live Chat: Active on the website 24/7
• Response Time: Typically within 24–48 hours

Our dedicated privacy team handles all formal data protection complaints. We take every complaint seriously and work to resolve it as quickly as possible.